All articles tagged as: customer service

Argos...

Update 6th November Knew it was too good to be true. Seems Jack completely lied about what they'd done, because apparently the order has been cancelled (again) and I've been refunded (I haven't)... so I now need to phone and re-order the same products (apparently they'll honour the original price, but of course I now have to explain all this again) Update 4th November Doesn't bode well, the promised delivery date never happened :/ Update 2nd November Finally, common sense, Jack (thanks!) in their twitter customer service team offered to get these sent to me next week. Update 1st November Argos…

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HP Ink DRM

I am never buying an @HP product ever again. This “Ink DRM” is a joke, I don’t even want a colour print but I can’t use this paperweight! — Ross McKillop (@rsmck) October 7, 2017 HP X451dw I love this printer, when it works... It's a fraction of the cost of a laser, instantly ready (no warm-up time) and stupidly fast (I believe, at the time, it was the fastest available although I'm sure it's been surpassed by now) at almost a page per second. I also actually don't print much. I bought the printer in 2014 for £249 and, other than the black, it was still running on the original (reduced…

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aqva-usations

Ok, so that pun didn't really work. I've already posted a lengthy rant about aqva bathrooms and their complete lack of customer service after supplying me with defective goods. Well, today, after sending them the recording of the call in which they told me they were sending things out (lying about it) and lodging a chargeback with American Express and making a threat of legal action I got the following; As a goodwill gesture, we will be sending out a set of replacement legs. Now, whether something can be considered a goodwill gesture after weeks of arguing, threats of legal action, and a cha…

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aqva Bathrooms

Another day, another customer service (or lack thereof) rant this time it's the turn of aqva Bathrooms. Turns out this company has directors in common with QS Supplies, a company that I've not dealt with since 2012 for similar reasons and - had I know about the relationship - wouldn't have touched aqva with a bargepole. Seems they're also known as Tiles N Baths Ltd. How difficult is it to order a bath? I placed an order on their website for a product, and shortly received the following; Thank you for your order with AQVA Bathrooms. The products you have ordered is unfortunately not something…

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Do Not Reply

I am very sorry about our delay in getting back to you, only your message was sent to a 'do not reply' email address, which is not monitored closely. This is the message I got today from a (otherwise very helpful company) because I replied to an order confirmation eMail. What makes it worse is, when I sent the actual reply, I got an immediate auto reply; Thanks for your email. We'll be in contact with you shortly, which can take us up to 7-10 working days We'll be in touch soon. Leaving aside soon being considered almost two weeks what exactly is the point of a do_not_reply@example.c…

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